Pastoral Care

Pastoral Care

LMC Pastoral Care

One of the most important roles of the LMC is to advise and support local GPs on a personal basis.  This can range from advice about an unusual dilemma from their clinical practice to a more personal matter about your own circumstances. We understand the importance of this role and have a suitably qualified and robust pastoral care team who operate on a completely confidential basis.

Doctors are notoriously bad at seeking help for medical problems, but illness in a GP may jeopardise their ability to care for patients and impact the working of a practice.  Experience has shown that doctors who run into problems with performance issues or partnership disputes are often ill. This may be physical illness or mental health problems, including alcohol or substance misuse and GPs are entitled to specialist support so that patients receive the best care.

To address these issues the LMC will be proactive in its support of GPs and sometimes the LMC or the NHS Area Team might persuade a GPs to undertake a medical assessment as part of an investigation into performance concerns.  Our Pastoral Care Lead clinician is available for support throughout this process.

If you believe that either you or a colleague might need help or support – whatever the problem – please contact the office immediately on 01438 880010.  Your call will be strictly confidential and referred immediately to our Pastoral Care Lead.

LMC Pastoral Care Service Poster: Wellbeing for GPs

 

Resources for workforce wellbeing

Download PDF of all resources for wellbeing

 

1. Practitioner Health

Practitioner Health is a free, confidential NHS service for doctors and dentists across England with mental illness and addiction problems, who are working or looking to return to clinical practice. You can call 0300 0303 300 or email [email protected]

www.practitionerhealth.nhs.uk

Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help. Practitioner Health have teamed up with SHOUT to create a confidential 24/7 text service for PH patients.

If you need support after hours you can text NHSPH to 85258.

Practitioner Health: Covid-19 workforce wellbeing

Information and resources to help you and signpost you to routes for support. Please remember the most important rules:

  1. Look after yourself and your own needs
  2. Take time to take a break, get some food and get some sleep
  3. If you need help – ask

www.practitionerhealth.nhs.uk/covid-19-workforce-wellbeing

 

2. Headspace Plus App

Headspace – Learn a mindful approach. Stress less. Move more. Sleep soundly. Explore guided exercises, videos, and more to help you get healthier and happier. Hundreds of articles for any mind, any mood, any goal.

If you are an NHS employee with a registered NHS email address you can sign up to access Headspace Plus FREE OF CHARGE until December 31st, 2020.

https://help.headspace.com/hc/en-us/articles/360044971154-Headspace-for-the-NHS

 

3. Directory of Mental Health Apps (assessed against a range of NHS standards)

www.nhs.uk/apps-library/category/mental-health/

 

4. BMA Wellbeing Support

The BMA Wellbeing Support Service is confidential, free of charge and open to all doctors and medical students.

Call 0330 123 1245 and you will have the choice of speaking to a counsellor or taking the details of a doctor who you can contact for peer support or for further information please click on the link below:

https://www.bma.org.uk/advice/work-life-support/your-wellbeing/counselling-and-peer-support

 

5. NHS One You: Every Mind Matters

Every Mind Matters gives you simple and practical advice to get a healthier mind and get more out of life – from how to deal with stress and anxiety, to boosting our mood or sleeping better. It will help you spot the signs of common mental health conditions, get personalised practical self-care tips and information on further support. You’ll also learn about what you can do to help others.

www.nhs.uk/oneyou/every-mind-matters

 

GPs facing Performance Procedures 

We would recommend that all GPs facing NHS England, GMC, NCAS, litigation or other performance procedures contact the LMC for advice and support. Whatever the circumstances, such procedures are stressful and need to be addressed swiftly and appropriately.  We are here to ensure that the procedures are fair and transparent, as well as providing pastoral support for GPs during a very difficult time.

 

Dispute Resolution 

Contractual

On occasions GPs (as contractors) may disagree with decisions made by the commissioners in respect to their contracts. Disputes may arise over decisions about contractual sanctions and termination, remuneration, practice area and “opt-outs‟.  Contractors have the right of appeal against such a decision and to request that it is resolved through a series of dispute resolution processes.

It is expected that most contractual disputes will be resolved informally as part of the normal contractual relationship before entering into formal procedures.

Either the practice or the NHS Commissioner can request the LMC to help to resolve a dispute at any stage.  The LMC focus in these matters is to put patient interests first while providing support to our members – the GPs.  This can sometimes lead to different LMC team members supporting different sides in a dispute. When this happens the LMC office team are assiduous in confidentiality and professional conduct.

 

Partnership Disputes 

Disputes interfere with the running of the practice and can result in a reduction in the quality of patient care or serious errors.

Partnership disputes must be taken seriously and dealt with professionally and urgently. We would strongly advise you to seek help as soon as the dispute is recognised.

As your LMC we can facilitate meetings as part of the early stages of a dispute, but once the parties are entrenched, formal professional mediation may be necessary.  There are a number of trained and registered mediators in our  Portfolio of Approved Consultants.

The best way to prevent most disputes is to have an up to date robust Partnership Agreements.  Please contact the LMC office or visit our  Portfolio of Approved Consultants for preferred providers who can provide guidance on this.

 

Employment Issues 

Employment Issues are very complex and the law pertaining to employment is very complicated.  For these reasons the LMC does not give guidance on employment relations and we would suggest you contact ACAS or if you are a member of the BMA as your representative organisation they can advise you on employment issues.

 

Charities offering support to GPs:

  1. The Dain Fund helps with the educational costs of doctors’ children in certain situations
  2. The Cameron Fund supports general practitioners and their dependants in times of financial need, whether through ill-health, disability, death or loss of employment
  3. Society for Assistance of Medical Families (SAMF) support doctors and their families in time of need.
  4. Royal Medical Benevolent Fund Helping doctors and their dependants in need
  5. net.uk The UK’s largest professional network of doctors – for doctors, by doctors: Forum, email, library, education, medical news, jobs
  6. Support 4 Doctors Information and advice on: work & career, health & wellbeing, money & finance, family & home
  7. Claire Wand Organisation The Claire Wand Organisation is a charitable fund that makes grants to fund the further education of medical practitioners, predominantly engaged in general practice, and for the provision of scholarships (including travelling scholarships).

 

Pastoral Care
Office Closed, but LMC Open for Business as Usual

Following the Government’s enforced restrictions as of 24th March, the LMC Office is now closed.  We continue to operate ‘business as usual’ remotely so please contact us in the normal way. All meetings, training and events are now being delivered virtually.:

Tel: 01438 880010

Email: [email protected]

Please remember the Office team are here to support you with general and COVID-19 related enquiries. 

In addition, our Pastoral Care Team are available to provide one to one confidential support to GPs facing personal and professional difficulties, especially in this period of heightened pressure and stress.  Your physical and mental wellbeing is of utmost importance to us.  For a confidential chat, please call on 01438 880010 and you will referred to our Pastoral Care Lead.